At Lelsit Gift Shop, customer satisfaction is very important to us. This Refund Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.
1. General Policy
We take pride in delivering high-quality and well-packaged gifts. However, if you are not completely satisfied with your purchase, we are here to help within the conditions stated below.
2. Non-Refundable Items
Due to the nature of our business, the following items are non-refundable:
- Personalized or custom-made gifts
- Items made specifically to customer specifications
- Perishable or time-sensitive items (if applicable)
3. Eligibility for Returns
Non-custom items may be eligible for return if:
- The item is unused and in its original condition
- The item is returned in its original packaging
- The return request is made within [Insert Number] days of delivery
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Please contact us within 48 hours of delivery
- Provide clear evidence (photos/videos) of the issue
- We will offer a replacement or refund after verification
5. Refund Process
- Once your return is received and inspected, we will notify you of the status
- If approved, your refund will be processed within a reasonable timeframe
- Refunds will be made via the original payment method or an agreed alternative
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.
7. Delivery Charges
- Delivery fees are non-refundable, unless the return is due to our error
- Customers may be responsible for return shipping costs unless otherwise agreed
8. Order Cancellation
- Orders can only be cancelled before processing begins
- Once production (especially for custom orders) has started, cancellation is not allowed